Customer Care

At Capital Homes, we want you to be delighted with your new home today, tomorrow, and for years to come. We have spent more than 25 years perfecting our craft and carefully selecting vendors who help us uphold The Capital Standards. Our extensive warranty program and dedicated customer service department are here to address any issues you may encounter.

Not sure if your issue is covered? Fill out the request below and we’ll be in touch!

For resolution of those issues covered by our warranty, please file a service request by filling out the form below. A customer service representative will respond within 24 hours to discuss your request and schedule an appointment. Service appointments are available Monday through Friday, from 8:30 a.m. to 4 p.m.

For Emergencies
If you have an issue requiring immediate attention, please contact emergency service personnel (e.g., fire department) or the relevant utility provider (e.g., gas, water, or electric company), as appropriate.

For Urgent After Hours Requests
For urgent requests regarding heating, air conditioning, plumbing or electrical issues, please see page six of your Homeowners Service Handbook for after-hours contact information.

Click here to submit a warranty service request form